I’m Kennedy Satterfield—an experienced strategist and communicator who helps mission-driven organizations build stronger relationships with the people who matter most: their clients, customers, and teams.
With over a decade of experience spanning startups and scale-ups, I specialize in connecting the dots across customer experience, digital strategy, and organizational change. From onboarding and customer success to internal comms and change management, I’ve helped businesses improve retention, scale sustainably, and create meaningful experiences at every touchpoint.
My background includes leading cross-functional strategy at companies like DoorDash and advising nonprofits and Tribal organizations on digital transformation and communications.
Whether I’m building systems to enhance the client journey, crafting strategic messaging for stakeholders, or driving internal alignment during periods of growth, I bring a people-first approach rooted in clarity, empathy, and results.
If you’re navigating complexity, scaling impact, or just trying to make things work better—for your customers, your team, or your mission—I’d love to help.
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