Case Studies From DoorDash

Key Achievements

Client Outreach, Onboarding & Account Management Strategy: Led the expansion of the post-sale department by designing end-to-end strategies for onboarding, client success, and account management. Developed the foundational playbooks and operational workflows that scaled the team. Under this structure, the post-sale organization became the highest revenue-generating unit in the sales division for over five consecutive years.

Global Operations Alignment: I streamlined merchant onboarding across US and EU-based teams, reducing processing times by 60%, from 5 to 2 business days, by bridging operational gaps.

Revitalized Workplace: I led the pilot and full transition of a 350+ person team to a hybrid model, resulting in a 17% increase in productivity year over year.

Talent & Rewards: I designed and implemented a new talent & rewards system, leadership development, and a career accelerator program, increasing internal promotions by 18%.

Internal Communications Overhaul: I established new communication frameworks that enhanced collaboration and boosted employee engagement, leading to an eNPS increase from 40% to 75% promoters.

Employee Wellbeing: I led wellness and wellbeing initiatives to support employees during the COVID-19 pandemic, organizing and leading workshops, employee resource groups, and sentiment surveying. 

Read about some of these initiatives on my blog below.